Refund & Cancellation Policy
Donations made through this website are voluntary gifts to support Gospel ministry. This policy explains how cancellations and refunds are handled for online payments.
Effective date: 29 July 2026 · Last updated: 29 July 2026
Nature of donations
A completed donation is generally a voluntary contribution to Holy Trinity Gospel Ministry. It is not a purchase of goods or a commercial booking unless expressly stated for a specific campaign.
Payment processing
Online payments are processed by our payment gateway partner (for example Razorpay). Card, UPI, and net-banking flows are subject to the gateway’s security and settlement processes.
Cancellations before payment completion
If you abandon checkout before a successful payment, no donation is completed and no amount should be captured. If an amount appears pending due to a bank or gateway delay, contact us with the payment reference.
Refund requests after successful payment
Refunds after a successful donation are considered only in limited cases, such as duplicate charges, clear technical error, or unauthorised transactions reported promptly with supporting evidence. Approved refunds are processed through the original payment method where the gateway allows, and may take bank processing time.
How to request a review
Email our ministry contact address from the Contact page with your full name, donation date, amount, and payment/order reference. We will review in good faith and respond within a reasonable period.
Receipts and tax
Acknowledgement receipts, if issued, are subject to applicable Indian law and ministry policy. Tax treatment of donations depends on the Trust’s registrations and prevailing law; we do not provide tax advice.